Search tools and pages
Security, compliance, and transparency for Knox Security customers
99.9%
Uptime Target
4h
Recovery Time (RTO)
1h
Recovery Point (RPO)
Live uptime metrics available on the System Status page.
We are working toward SOC 2 Type II attestation, targeting completion in Q3 2026. Controls in scope will cover security, availability, and confidentiality. We are not yet certified.
We conduct regular security testing on our infrastructure. Details on our most recent third-party assessment, including the assessing firm and scope, are available to enterprise customers on request via [email protected].
| Provider | Purpose | Location | Status |
|---|---|---|---|
| Amazon Web Services | Cloud infrastructure & storage | EU / US | Active |
| SendGrid | Transactional email | US | Active |
| Cloudflare | CDN, DDoS protection, DNS | Global | Active |
48 business hours
24 business hours
Email · In-app
4 hours (P1)
Email · In-app · Dedicated Slack
2 hours (P1)
Email · Phone · Dedicated Slack
Enterprise and government customers can request a signed DPA. Contact [email protected] with your organization name and billing contact.